Privacy Policy

Welcome to PlayMade, a service provided by Cosist LTD, a private limited company incorporated in England and Wales (company number 15718511), with its registered office at 4–10 North Road, London, N7 9EY, United Kingdom.

Cosist LTD, trading as PlayMade, provides a mobile application and operates physical equipment-sharing stations ("PlayPods") for public recreational use. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

1. Information We Collect

We may collect the following types of personal data when you use PlayMade:

• Personal Information — Name, email address, phone number, postcode, gender, age, and account details
• Location Data — You must enable location sharing during an active session to access equipment.
• Usage Data — Interactions within the app, including bookings, messages, and preferences
• Device Information — IP address, device type, operating system, and app version

2. How We Use Your Information

We use your data to:

• Deliver, operate, and improve PlayMade's services and features
• Enable in-app communication between users
• Manage equipment sessions and control PlayPod access
• Protect against misuse or security risks
• Comply with our legal obligations (e.g. fraud prevention, tax, or regulatory compliance)

3. Data Sharing and Disclosure

We do not sell your personal data.

We may share certain information with:

• Service Providers — Essential for running an app (e.g. hosting, analytics, payments)
• Other Users — When required for features like game invites or messaging
• Legal Authorities — If we're legally required to do so.

All partners are contractually obligated to handle your data securely and lawfully.

4. Data Security

We implement appropriate technical and organisational measures — including encryption, secure servers, and access restrictions — to protect your personal information.

No system is entirely risk-free, but we conduct regular monitoring and encourage you to use strong passwords and report anything suspicious to privacy@playmade.co.uk.

5. Data Retention

We only retain your data for as long as necessary to provide the service or as required by law:

• Active accounts — Personal data is retained while your account remains active
• Deleted accounts — We will delete your data unless legal or financial obligations require us to retain it
• Aggregated anonymised data — May be retained indefinitely for service improvement and analytics

6. Your Rights and Choices

Under UK data protection law, you have the right to:

• Access and update your personal data at any time
• Request deletion or restriction of your data
• Object to certain uses of your data
• Withdraw your consent for optional uses (like marketing)
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

We aim to respond to all requests within one calendar month.

7. Cookies and Tracking

We may use cookies or similar technologies to:

• Ensure core functionality of the app
• Analyse performance and usage patterns
• Enable optional personalisation and insights

You can manage or disable cookies through your device or browser settings.

8. Third-Party Links

The app may contain links to third-party services or websites (e.g. equipment sponsors or event organisers). We are not responsible for their privacy practices — please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If any material changes are made, we will notify you via the app or by email.

Your continued use of PlayMade confirms your acceptance of the updated policy.

10. Contact Us

For questions or concerns regarding this policy or your data, contact us at:

📧 privacy@playmade.co.uk

🪪 Legal Controller: Cosist LTD, 4–10 North Road, London, N7 9EY, United Kingdom

By continuing to use PlayMade, you acknowledge that you've read and accepted this Privacy Policy.