Terms and Conditions

Welcome to PlayMade, a mobile application operated by Cosist LTD, a company incorporated in England and Wales ("Company," "we," "us," or "our").

1. ACCEPTANCE OF TERMS

These terms and any additional terms incorporated by reference herein (collectively, the "Terms") govern your use of our various products and services (collectively, our "Services"). They are provided to you by Cosist LTD dba PlayMade. By using our Services (including but not limited to using our mobile application, shared equipment pods, messaging features, recreational area discovery tools, or creating a user account, for example), you are agreeing to these Terms, including that you are of legal age to enter into binding contracts, so please read them carefully. You are also agreeing that you have authority to agree to these Terms, whether personally, on behalf of your activity participants or guests, or on behalf of an entity you've included in your user account registration.

2. DEFINITIONS

• "Account" means your registered user account on PlayMade
• "Equipment" means sports equipment available through our sharing pod system
• "Services" means all features and functionality provided through PlayMade
• "User Content" means any content you upload, post, or transmit through PlayMade

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Age Requirements

• You must be at least 13 years old to use PlayMade
• If you are under 18, you must have verifiable parental or guardian consent and certain app features such as communities will not be available for use.
• If you are under 16, additional parental controls may apply per GDPR requirements

3.2 Account Responsibilities

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must immediately notify us of any unauthorized use of your account

4. DESCRIPTION OF SERVICES

PlayMade provides a platform that allows users to:

• Discover and access public recreational areas and facilities
• Organize, join, and participate in recreational activities and games
• Connect and communicate with other users through in-app messaging
• Access shared sports equipment through our designated sharing pod network
• Create and manage user profiles and activity preferences

4.1 Service Availability

• Services are provided "as available" and may be modified, suspended, or discontinued
• We do not guarantee uninterrupted access to our services
• Maintenance and updates may temporarily affect service availability

5. ACCEPTABLE USE POLICY

You agree to use PlayMade only for lawful purposes. You will NOT:

• Violate any applicable laws, regulations, or third-party rights
• Engage in harassment, bullying, hate speech, or discriminatory behavior
• Post or transmit harmful, offensive, or inappropriate content
• Impersonate others or provide false information
• Attempt to gain unauthorized access to our systems
• Use automated systems without our written permission
• Interfere with or disrupt our services

6. PAYMENTS, FEES, AND REFUNDS

6.1 Pricing and Payment

• Certain features require payment (equipment rental, premium features)
• All prices are displayed in GBP and include applicable taxes
• Payment is due at the time of booking/purchase

6.2 Refund Policy

Refunds processed to original payment method within 5-10 business days

6.3 Billing Disputes

Contact us within 30 days of any billing dispute for investigation and resolution.

7. EQUIPMENT USE AND RESPONSIBILITIES

When using shared equipment, you agree to:

• Handle equipment with reasonable care
• Report damage or issues immediately
• Return equipment to designated locations within specified timeframes
• Pay applicable fees for non return of equipment.

8. LIABILITY AND DISCLAIMERS

8.1 Service Disclaimers

• PlayMade is provided "as is" without warranties of any kind
• We do not guarantee the accuracy of user-generated content
• Equipment availability and condition are not guaranteed

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability is limited to the amount you paid us in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages

8.3 Exceptions

Nothing in these Terms excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

9. TERMINATION

9.1 Termination Rights

• You may terminate your account at any time
• We may suspend/terminate accounts for Terms violations
• 30 days written notice provided for non-urgent violations

9.2 Appeal Process

If your account is terminated, you may appeal within 30 days by contacting legal@playmade.co.uk

10. DISPUTE RESOLUTION

10.1 Governing Law

These Terms are governed by English law and subject to the jurisdiction of English courts.

10.2 Alternative Dispute Resolution

Before legal action, we encourage:

• Direct communication with our support team
• Mediation through an agreed mediator
• Online dispute resolution platforms where applicable

11. CHANGES TO TERMS

We may update these Terms with 30 days advance notice via:

• Email notification
• In-app notification
• Posted updates with revision date

Continued use after changes constitutes acceptance.

12. CONTACT INFORMATION

Cosist LTD

Email: go@playmade.co.uk

Data protection: privacy@playmade.co.uk

By using PlayMade, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.